Plumbers in Albany

Kenny H

5/5

6 months ago

We have a home from the 1960's. Many of the old-style gate valves in our plumbing system were on their last legs, including our main shut-off valve. We had 7 valves replaced in total. Great communication. Showed up on time, both for the estimate and job. Did the work described without any trouble. Price was the same as the estimate. Highly recommended.

Greg Z

5/5

5 months ago

Very positive experience from initial engagement to job completion. Estimate was competitive and the job was completed exactly as promised, for the the estimated cost. I had a fairly large project to replace some old brass plumbing in my mothers home. The two plumbers arrived on time, did a complete job and cleaned up. They also reviewed their work to be sure I was completely satisfied.

Crystal Potter

5/5

3 months ago

I called E.W. Tompkins looking for a plumber that could come out quickly to replace valves so I could get a washing machine installed. They were able to come the next morning, and not only replaced the valves, but also replaced my kitchen sink faucet. The work was efficiently completed and I am very happy with the service.

Bob Carney

5/5

2 months ago

I called Crisafulli bros. after hearing their commercials on radio. My wife and I just moved into a new home and our gas fired burner needed service and a new vent motor. Jeremiah was dispatched and provided excellent service. He was patient and was articulate when answering my questions and explaining what he was doing. We're very happy with response time and having a professional job done with positive results and no mess.

sarah monahan

1/5

3 weeks ago

New system installed In January. Shortly after our heat stopped working during one of the coldest days of winter. We called (during office hours) and we’re told they couldn’t send someone at that time. I explained that we live on the mountain and if it snowed it would make the travel difficult. I also explained that it was 52 degrees inside our home. That did not matter. We bundled up and used space heaters. Later on we smelt something burning resulting in a call to 911. Turned out that the wires inside the motor in furnace were burning. Days after no heat, the motor was replaced.
Fast forward – we recently had to turn on our AC, which did not work. Our home reached 94 degrees. I had called the Albany office and asked to speak to George, knowing he knew our home and history. I was told by the very rude receptionist that he did not have time and to email him the details as to what was going on. I was then transferred to the service department where I spoke to a very nice woman who was able to get George on the phone to resolve this issue. Service came to try to fix the system. A week later (and living in upstate NY) we then needed our heat again, which was not working. Service was again sent. Everything seemed to be working for about a week. Today, the heat is not working. The heat pump is struggling to kick on. I called & again was spoken to very rudely by the first receptionist and transferred to service who then transferred me to sales. I am extremely annoyed at this point & don’t know where to go from here. We have been left with a $13,000.00 + bill and an unreliable system.

Sarah Barnes

Angelique McGlauflin

5/5

6 months ago

Charles was a great technician and he was also training a new technician. They were both very knowledgeable and friendly. They were professional and did their job quickly and thoroughly. They were respectful of my home and pets and explained things to me in a way that I could understand. We appreciate the service we have received from all the Crisafulli Brothers employees. Thank you!

Rosemary Irvin

5/5

3 months ago

I noticed that the radiators were not filling up entirely with water and also noticed water in the basement. Turns out that the boiler was rusted out and Mike Durand and team replaced the old with a new one in just a few hours. Mike and team worked together with professionalism and efficiency to make my home warm again. I was impressed with the values they have for teaching the new and upcoming apprentices. I am using them again for another problem they found that I was not aware of and appreciate their knowledge and skill to evaluate and analyze these actual and potential problems that can otherwise destroy a home's structural integrity. I recommend using this company's services you'll be glad you did.

Kim Dunne

5/5

3 months ago

Though we didn't expect to spend as much as we did, the clog in our pipes was more significant than anyone realized. They called in extra help and stayed until it was completed, which I'm sure was past the time they were usually done for the day. I was very pleased with how professional they were. He said he wouldn't leave until we were back up and running, and since we were without a toilet for 2 days this was a relief to hear. I thank Mike and the team that helped get us up and running. We will return next time we are in need of a plumber!

Laquisha Rucker

5/5

4 months ago

EXCELLENT SERVICE!!! Providers were very knowledgeable and took the time to explain the issue to me and educate me on why the issue may have happened and maintenance advice. I found this most helpful as a first time home owner. They were very accommodating and quickly got the job done. I will definitely be using them in the future.

Susan Hubbard

5/5

2 weeks ago

Reliable Plumbers Albany NY is professional and resolved my plumbing issues on the same day of my call without over charging. I can see why they have a 5 star rating, will definitely use them again and already told friends that this is the company to call for plumbing problems! Thanks a lot for the plumbing pipe repairs!

Billy Barnett

5/5

6 months ago

Work that is both affordable and of good quality. This plumbing firm is really user-friendly! Additionally, the plumbers have an exceptional work ethic! Thanks!

John Fuller

5/5

6 months ago

Everything was resolved well. The plumbers were competent, pleasant, and meticulous. Strongly recommended!

Kathleen Bryden

5/5

a month ago

KJ was great. He came within an hour as an emergency call because my basement was flooded. My boiler was 30 years old and spritzing water so I had him replace it and he installed a sump pump so I won’t have the flooding again. He worked 2 long days at my house. Thank you KJ and the other technician that worked with him the second day.(Sorry, I didn’t get your name) I highly recommend this company. They are very responsive. If you have an emergency, call them!

Pat Yagmin

5/5

5 months ago

We chose Best Heating because of the exceptional reviews. Ken called up back on the weekend, gave us a quote for a new boiler as ours burned up, dealt with our insurance company and gave us a good referral for related chimney issues. We are so pleased and grateful for all Ken’s help! We highly recommend this guy for any service or equipment needs you may have. Contractors like him are hard to find!

Faramarz Monzavi

5/5

3 months ago

You don’t have heat at your house no worries call the Best heating and cooling 24/7 they always come the same day you call. I want to thank kJ for coming within an hour after my call to rescue me and my family from the cold. KJ is very well experienced in his profession and will get your heat fixed in no time. Ken will tackle your furnace problem honestly and let you know what the issue is.He is kind and has a good heart. This is a type of person we need in our society who are rare and difficult to find. Thank you so much KJ, Cheers.